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The Customer Care API allows you to to create customer support cases for scenarios where Green Dot is responsible for providing tier 1 and tier 2 customer support on your behalf. It also allows you to customize your UI for customer support and provide your customers with the ability to create support cases for Green Dot agents to view and resolve.

Endpoint: POST /customerCare/cases

Structure of API Call: POST programs/{programCode}/customerCare/cases

• Create customer support cases

How it works:

1. The partner’s customer will create a case using their mobile app by calling POST programs/{programCode}/customerCare/cases

2. A new case for the customer will then be created in Salesforce for Green Dot’s agents, allowing them to handle the case.

3. The partner will receive the case number in their response details. The case number can also be displayed to the customer.

Response Codes